Associate Sales Operations Specialist

1. Asset Management & Delivery Receive and process customer asset requests from Sales Account Managers and directly from our Customers. Coordinate additional requests with the shared service centre (via a request portal) to ensure all tasks are completed accurately and on time, with quality checks in place. Deliver a variety of assets, including lifestyle images, pack shots, videos, eCopy, listing and quote sheets, and new line forms, whether directly or via the shared service centre. Handle a diverse regional portfolio across Toy Specialists, Mass, Value & Club, and Distributor/Wholesaler customer channels. Ensure timely deliveries in alignment with account-specific critical paths and embargo dates. Support pre-order asset requests as needed. Maintain compliance with On Shelf Dates and handle IP-sensitive data securely. Use and handle tools such as PIM (product information management), Apptastic, IceCat, and Syndigo effectively. Assist with mapping and maintaining retailer templates within Apptastic. Support the shared service center in their training and provide operational mentorship to ensure quality and consistency. English proficiency: Advanced level required (verbal and written). Spanish proficiency: Advanced level required (other European languages would be an advantage) Organisation & Multi-Task Management: Ability to handle multiple accounts and task transitions simultaneously. Communication (verbal and written): Strong liaison required between our customers and sales account managers and the shared service team members, and the regional sales operations team. Process Optimization: Proven experience in process mapping and identifying efficiency improvements. Digital Asset Management: Knowledge of digital asset lifecycle and systems. Data Skills: Proficient in Excel (e.g., VLOOKUP, SUMIF, AVERAGEIF), and handling data and reporting with confidence. Adaptability: Comfortable working in a fast-paced, evolving role with changing priorities.