B2B Customer Support Advisor - (French speaking) - Onsite -

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a B2B Customer Support Advisor on our team, you will:

Main tasks 

Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained   

Escalate potential service issues  

To follow all the processes and procedures of the project   

Provide cover for other Agents in their absence, either within the same team or across teams 

Liaise with Supervisors/ Mentors on specific projects where requested 

To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner 

To attend regular Team Meetings 

To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction