Bi & Big Data Support Member

Our client, a leading multinational information technology services and consulting company, is recruiting a BI & BIG DATA SUPPORT MEMBER  to join their project in Spain.

Description:

• The Support Team Member is responsible for working on the daily operations of the technical support team as well as participating as an active member of the team.   As a team Member, this position will partner with the client to deliver exceptional support to customer through phone, email and chat.  This team member will be expected to resolve all day -to -day issues pertaining to BI & Big Data related bugs and tickets.

Responsibilities: 

• English & Spanish(verbal & non -verbal) – Fluency Must

• Thorough knowledge of JIRA bug tracking and monitoring - Must

• Good Knowledge of BI, ETL & Big Data Technologies - Must

• Be the point of contact when it comes to technical issues 

• Provide support where needed for both internal and external customers

• Clearly communicate escalated issues to Team Lead as needed

• Manage and report on all incoming technical support inquiries 

• On -board all new technical support team members

• Be actively involved with the operational delivery and UAT if required for new product and feature releases 

• Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner

• Implement any necessary preventive measures to reduce customer faults and issues

• Provide all technical support related processes and documentation for continuous improvement

• Assist in the creation and implementation of customer self -service material and tools

Requirements:

• Good Knowledge of BI & Big Data and allied technologies - MUST

• Thorough knowledge of JIRA, bug tracking and monitoring is MUST

• Excellent communicator, both oral and written in English & Portuguese

• Strong analytical skills to investigate and resolve customer support tickets

• Able to multitask efficiently under time pressure

If you know of anyone within your network who may also be interested in this position, would you please forward this ‘Email & Role’ to them. 

Please note:

1. That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - it's likely we have not shortlisted your cv for the position.

2. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for

3. If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.

4. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender.

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