Billing and Collection Lead

Job Description 

Primary Responsibilities:

• Own the end-to-end Billing & Accounts Receivable process — from invoice generation to collection.


• Lead automation and innovation efforts, using data from upstream tools to optimize invoicing and collection flows.


• Reduce technical debt in billing and collections processes.


• Collaborate with Revenue Operations, Sales, and Product to ensure billing completeness and contract accuracy.


• Support and manage cash collections tools and drive adoption across stakeholders.


• Address and resolve customer billing issues, ensuring timely communication and resolution.


• Perform account reconciliations in SAP S/4HANA and ensure accuracy of financial records.


• Prepare and deliver analytical reports to finance and leadership teams.


• Ensure audit readiness, assist in monthly/quarterly close tasks, and participate in cleanup initiatives.


• Triage and escalate client payment issues, including complex cases requiring executive-level communication.


• Recognize trends in late payments and drive root cause analysis to prevent recurrence.


• Develop and document best practices to streamline Price-to-Pay and Pay-to-Cash processes.


• Where automation is unavailable, utilize tools like Excel, SQL, or other systems for data analysis and process improvement.


• Communicate directly with clients to resolve disputes and ensure accurate receivables.


• Create self-service documentation and educate stakeholders on billing tools and procedures.

Qualifications :

• 4+ years of finance, tax or a related analytical field experience


• Proven expertise in Accounts Receivable, billing systems (especially Zuora), and collections workflows.


• Strong experience with financial KPIs and using data to drive decisions.


• Proficiency in creating financial and operational reports and dashboards.


• Experience leading process improvement and automation initiatives across tools and teams.


• Comfortable using systems like SAP S/4HANA, Excel, and SQL.


• 4+ years of Accounts Receivable experience particularly collections and billing

Preferred Qualifications : 

• 4+ years in transactional accounting with exposure to large-scale ERP and billing platforms.


• Experience in identifying and fixing data integrity issues, creating escalation plans, and resolving payment gaps.


• History of driving measurable improvements in collection rates, process efficiency, or customer satisfaction.


• Strong cross-functional collaboration and stakeholder communication skills.

Additional information

Interview process:

1. HR Call


2. Interview with our Head of Revenue 


3. Interview with our Director of Accounting


4. Interview with our CFO