Business & Operations Analyst Consultant en Accumin en Madrid

Descripción del trabajo - Business & Operations Analyst Consultant

Your mission

We are seeking a detail-oriented and strategic Business & Operations Analyst to join our team in Spain. This role is critical in supporting data-driven decision-making by analyzing operational performance, planning team capacity, and identifying opportunities for process improvement. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to communicate insights effectively across departments.

Your profile

Process Improvement & Root-Cause Analysis

Identify inefficiencies and propose enhancements to operational processes.
Conduct root-cause analysis to uncover underlying issues affecting performance and service delivery.
Collaborate with cross-functional teams to implement and monitor improvements.

Capacity Planning & Resource Sizing

Analyze the workload, capacity, and optimal sizing of resources for each team within the operations area.
Identify excesses or deficits in staffing and coordinate appropriate adjustments.
Develop and maintain monthly and annual resource planning models to ensure operational efficiency.

Appraiser Network Analysis

Evaluate the performance, distribution, and effectiveness of the appraiser network.
Identify gaps, inefficiencies, and opportunities for optimization.

Operational Reporting

Design and deliver regular reports on key operational areas.
Report individual team status to provide a consolidated view of performance to the Operations Director, leveraging data from the operational dashboard.
Provide actionable insights to support strategic and tactical decisions.

KPI Monitoring, SLA Compliance & Lead Time Tracking

Track and analyze lead times and key performance indicators (KPIs) across the operations function.
Monitor daily compliance with service level agreements (SLAs) and report deviations.
Highlight trends, anomalies, and areas requiring attention to ensure consistent service delivery.
Digital Transformation, Automation & AI Integration
Collaborate with stakeholders to define technological requirements, evaluate solutions, and ensure alignment with business goals.
Identify areas within operations that are suitable for automation and the application of artificial intelligence.
Coordinate with IT to support and monitor the implementation of digital transformation initiatives that enhance operational efficiency.

Qualifications

Bachelor’s degree in Business Administration, Economics, Engineering, or a related field.
3+ years of experience in business and operations consulting, analysis, or a similar role.
Strong analytical and problem-solving skills, including experience with root-cause analysis techniques. Strategic thinker with problem solving abilities
Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
Background in operations consulting is highly valued.
Intermediate proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau).
Excellent communication and presentation skills.
Proficiency in creating and delivering compelling business presentations
Very high level of English, both written and spoken.
Ability to work independently and manage multiple priorities.

Why us?

If you are a business and operations analyst expert with a strategic mindset and a passion for delivering accurate and impactful analysis, we would love to hear from you!

A pivotal role in a growing international group.
Exposure to cross-border operations, with the opportunity to influence global decision-making.
A competitive salary and comprehensive benefits package.
A collaborative, flexible, and international work environment.
Opportunities for career growth and cross-functional engagement within Accumin’s network.

About us

Accumin is a global, independent company specializing in real estate valuation and consulting, intelligence and software, and risk management. With more than 1,500 employees in 14 countries across Europe, Latin America and Africa, we offer innovative solutions backed by decades of experience. Our mission is to empower individuals and businesses to make sound decisions by eliminating complexity and identifying value with clarity and precision.

We are expert, independent real estate advisors who enable you to mitigate uncertainty and risk so you can achieve your goals.

Our strength comes from our knowledge and diversity, combined with our innovative capabilities. From state-of-the-art data and software, to highly digitized processes and world-class appraisers, the breadth and depth of our expertise is unmatched.

We integrate sustainable practices into all services and, through honesty and the highest ethical standards, build trust and lasting relationships.

In an increasingly uncertain world, Accumin provides unbiased advice and advanced technological tools to navigate uncertainty and achieve real estate goals.

See value clearly. Make the right choice.

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Business & Operations Analyst Consultant