Catering Sales Coordinator - W Barcelona

OVERVIEW 

Reports to the Director of Catering Sales.

Working within the Catering Sales team, this position has the responsibility for responding to all banqueting & events enquiries without accommodation in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues.  The Catering Sales Manager will manage and convert all business, including contracting, and the actual operating of the function in addition to managing the function diary inventory.  The Catering Sales Manager must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with W Standards & Programs. 

Processes & Procedures:

• Conduct site inspections for prospect, tentative event and catering business 


• Compile contracts, be ready to negotiate clauses, calculate cancellation and attrition policies that guarantee the reception of the event revenue on time. Assisted by the DoCS.


• Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines


• Responsible for the organization of small-scale events and short-term enquiries.


• Manage the wedding planning from start to finish, guiding and advising, until the coordination of the wedding.


• Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry)


• Identify operational limitations and sell only what we advertise and can effectively manage operationally


• Work closely with the Group Sales team to action enquiries and convert business.


• Maximize revenue by managing minimum consumptions depending on the dates


• Participate in trainings and other sales-related meetings as required 


• To ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business.


• Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship. 


• Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival.


• Participate as a team player with all departments