Central Operations Manager

The Central Operations Manager plays a hands-on role in improving and scaling post-sales operations across Deployment, Customer Success, and Support. This position focuses on solving complex operational problems, building scalable workflows, and supporting teams through process design and data-driven insights.

This role is ideal for someone who combines analytical curiosity with structured execution and thrives in fast-changing environments. You’ll help Mews accelerate onboarding, improve efficiency, and strengthen the customer journey by building systems that scale — while learning to influence and deliver across multiple stakeholders and regions.

✅ Your mission, should you choose to accept it

Operational Design & Problem Solving

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  Identify inefficiencies and pain points across post-sales workflows and propose actionable, data-backed solutions.

  
  


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  Map and document processes, translating ambiguity into clear, scalable frameworks.

  
  


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  Redesign workflows and implement automation to increase efficiency and consistency.

  
  

Data & Insights

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  Analyze data (SQL, Sheets, dashboards) to identify trends, track performance, and inform decision-making.

  
  


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  Build self-serve dashboards and reporting to make operational performance visible.

  
  


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  Support the review of global performance, surfacing insights that help regional and functional leaders take action.

  
  

Scalability & Growth Enablement

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  Contribute to designing new processes that adapt to rapid product evolution, feature releases, and acquisitions.

  
  


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  Support integration of new tools and workflows into existing operations.

  
  


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  Document best practices and standard operating procedures for global use.

  
  

Cross-functional Execution

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  Partner closely with Product, Deployment, CS, and Support to implement improvements.

  
  


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  Manage smaller or well-defined projects end-to-end, ensuring clarity in execution and communication.

  
  


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  Collaborate with peers to align timelines, dependencies, and deliverables.

  
  

Continuous Improvement & Culture

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  Promote experimentation and feedback loops to evolve processes over time.

  
  


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  Take ownership of assigned workstreams while learning to balance local and global needs.

  
  

🤝 You’ll be a great fit if you bring a few of the below with you

Experience & Background

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  3–4 years in operations, business management, growth operations, or strategy in a fast-moving environment

  
  


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  Proven experience streamlining workflows or implementing process improvements.

  
  


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  Comfort working with cross-functional teams and senior stakeholders.

  
  

Technical & Analytical Skills

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  Strong proficiency in Excel/Sheets; working knowledge of SQL.

  
  


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  Familiarity with automation or low-code tools (Zapier, Make, APIs).

  
  


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  Ability to translate data insights into concrete recommendations.

  
  

Core Competencies

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  Problem Solving: Proficient – identifies issues and solves them independently within scope.

  
  


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  Analytical Thinking: Proficient – synthesizes information into actionable insights.

  
  


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  Executional Excellence: Proficient – reliably delivers high-quality results to plan.

  
  


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  Stakeholder Management: Proficient – communicates effectively across teams.

  
  


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  Customer Centricity: Competent – considers end-customer impact in solutions.

  
  


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  Communication: Competent – presents information clearly and concisely.

  
  

Mindset & Working Style

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  Systems thinker who enjoys creating order out of complexity.

  
  


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  Self-starter who takes initiative, asks smart questions, and follows through.

  
  


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  Team-oriented collaborator who is open to feedback and eager to grow.