City Operations Manager

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

We're looking for a City Operations Manager to lead the daily operations of our Madrid Operations.

Duties will include:

• Own market level KPIs for financial and operational performance with responsibility for P&L, customer growth, retention and revenue.
• Motivate, coach, and develop a team covering front of house retail as well as back of house mechanics and field operations while building a positive culture.
• Create and deliver strategic sales and marketing initiatives suited to market trends
• Deliver an exceptional customer experience and instill customer-centric values in the team
• Ensure compliance with operational SOPs and continuous contribute to process improvements
• Responsibility for stock take and ensuring appropriate stock levels are maintained for the city at all times to support effective daily operations
• Labour spend and roster management
• Ensure compliance with health and safety guidelines and safety audits

• Relevant Diploma or Degree in Business Management or similar (retail, operations).
• 2 years+ experience in an operations management position, retail management position or similar.
• Management experience leading a team.
• Demonstrated experience in sales or marketing.
• Hands on operator with a strong on-floor presence who gets things done.
• Ownership mentality. No job is too big or too small.
• Self-starter. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results.
• Agility. Thrives in rapidly changing, fast-paced, and ambiguous conditions.
• Strong interpersonal communication skills and ability to work comfortably with a wide range of stakeholders, from back of house mechanics to central support office team members.

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• Base Salary of 35,000€ - 45,000€ (depending on experience)
• Global and country-specific benefits packages
• Team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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