Client Advisor - Madrid

Role Overview
We are seeking a passionate and client-focused Client Advisor to join our team in Madrid, representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional service, build lasting relationships, and embody the brand’s values through every interaction.

Key Responsibilities

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  Provide each client with a personalized and memorable shopping experience, reflecting the highest standards of luxury service.

  
  


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  Engage with clients to understand their needs and offer tailored product recommendations to enhance satisfaction and loyalty.

  
  


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  Contribute to a welcoming and elegant boutique environment by supporting daily operations and maintaining impeccable product presentation.

  
  


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  Act as a brand ambassador by demonstrating in-depth product knowledge and delivering compelling storytelling to inspire clients.

  
  


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  Leverage CRM tools to support clienteling efforts, including follow-ups, client outreach, and relationship building.

  
  


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  Work collaboratively with the team to achieve individual and boutique sales goals.

  
  


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  Uphold visual merchandising and stock management standards to ensure a premium in-store experience.

  
  

Profile Requirements

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  Previous experience in a client-facing role, ideally within the luxury retail or fashion industry.

  
  


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  Strong interpersonal and communication skills, with the ability to create genuine client connections.

  
  


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  Detail-oriented, organized, and proactive in delivering outstanding service.

  
  


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  Fluent in Spanish and English; additional languages are considered an asset.

  
  


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  Passion for luxury, fashion, and delivering a best-in-class client experience.