Client Lifecycle Management Graduate

Client Lifecycle Management Graduate

Financial Crime and Customer Operations Department
Location: Ebury Leon - 4 days in the office and 1 day of home office per week 

We are looking for a Client Lifecycle Management Graduate to join the CLM Team in our Leon Office. This role will report to our Client Lifecycle Management Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset. 

Responsibilities:
● Safeguarding Ebury and our existing Clients from financial crime and reputational risks
● Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory and internal requirements
● Perform screening checks on client data against sanctions, PEPs and negative media
● Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations
● Ensure prompt resolution of customers related issues on email, phone and chat
● Efficient management of a personal portfolio of cases and tasks
● Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
● Documenting client files in a structured format compliant with internal requirements
● Complete allocated tasks with focus, and in a timely manner
● Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
● Adhere to all internal policies, processes and procedures

Requirements:
● University degree
● Diligent, with excellent attention to detail
● Proactive, with the ability to work within strict time-frames and under pressure
● Strong communication skills, both written and verbal
● Highly empathetic, with strong active listening skills
● Co-operative, and comfortable working in a team environment
● Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
● Adaptable, with the ability to cope with changing products, processes and procedures
● Aligned with Ebury values
● Fluency in English, any other language is considered a real benefit

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