Clinical Operations Business Partner- Mediterranean and Central Eastern Europe - Madrid

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.

At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose — to make A BETTER WORLD FOR PETS — starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.

About the Role

The Clinical Operations Business Partner plays a vital role in driving operational efficiency and consistency across our European network of veterinary clinics.

You will act as the key link between central operations and clinic teams, ensuring that strategies, standards, and best practices are effectively implemented at the clinic level. By providing hands-on coordination, communication, and operational support, you’ll help our clinics deliver excellent service, streamlined workflows, and consistent performance — all while staying closely aligned with MVH’s purpose and values.

This is a unique opportunity for an operations professional passionate about the veterinary or healthcare sector, looking to make a meaningful impact at both the strategic and clinic levels.

Key Responsibilities

· Coordinate the implementation of operational initiatives and standard processes across clinics.

· Act as a liaison between clinics and central teams (P&O, Finance, Procurement, and others) to resolve operational challenges and maintain strong communication.

· Monitor compliance with operational standards, escalating issues and supporting clinics to close performance gaps.

· Identify and share best practices across the network to foster harmonisation and continuous improvement.

· Support onboarding and training of clinic leadership on tools, processes, and business systems.

· Facilitate communication of updates, process changes, and key initiatives from central teams to clinics.

· Participate in optimisation projects to improve workflow efficiency, scheduling, and resource utilisation at clinic level.

Experience Required

· Bachelor’s degree in Healthcare Administration, Business, or a related field.

· 5+ years’ experience in operations coordination or business partnering, ideally in a healthcare or veterinary environment.

· Strong organisational and project management skills, with experience working cross-functionally in a matrixed structure.

· Excellent interpersonal, influencing, and communication skills — able to engage confidently with clinic and central teams.

· A solid understanding of clinic operations, workflows, and common operational challenges.

· Veterinary operations background or equivalent industry experience is an advantage.

Key Mars Leadership Competencies

· Collaborates

· Customer Focus

· Ensures Accountability

· Instils Trust

· Manages Complexity

Our offer:

· Join a purpose driven company, where we’re striving to shape the future of veterinary care, together.

· An industry competitive salary and benefits package

· A stimulating work environment with good opportunities for personal development

· Freedom to take responsibility and the opportunity to influence

· Flexible working hours, hybrid working, international, digital work environment

· Learning and development opportunities

· The opportunity to cuddle our beloved 4-legged friends in our offices.

· We are always open for a conversation to discuss your individual needs

If this sounds like you:

Please contact Esther van Berkel, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment