Clinical Support Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Madrid, Spain

Job Description:

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching the best talent for: Clinical Support Specialist

 

Purpose: The Clinical Support Specialist provides technical support to Biosense Webster product sales in new and established accounts, working to accomplish sales objectives and greater market penetration. He/she will provide technical and clinical support in Electrophysiology Lab.

This job is eligible for sales incentives/sales commissions.

 Responsibilities:

• Provides technical support to physicians, nurses and other medical professionals on company products and services.

• Provides technical and clinical support to procedures with navigation system. 

• Carries out presentations to customers.

• Demonstrates proper use of products to customers.

• Keeps up with the latest clinical data supplied by the company, presenting and discussing this data with health care professionals during presentations.

• Makes regular visits to customer locations to gather company product information and market conditions.

• Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls.

• Provides technical support for upgrades and other special service programs to support field service activities.

• Develops customer and product focused technical packages.

• Facilitates understanding of clinical trial data.

• Accomplishes sales plan in the designated area.

• Monitors competitor activity and products.

• Develops strategies to increase opportunities to interact with customers.

Requirements:

• Engineer Degree (biomedical or electronic, preferably with major in physiology)

• Fluent English

• Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities are required.

• Interpersonal and customer relationship-building skills. 

• Analytical thinking

• Results oriented

• Sense of Urgency

• Big Picture Orientation with Attention to Detail

• Communication and Presentation skills

• Teamwork and collaboration

• Integrity

• The role is based in Madrid and will be in charge of the territory: Madrid, Castilla y Leon

 

 

Required Skills:

Commercial Awareness, Electrophysiology, Engineering

 

 

Preferred Skills:

Account Management, Collaboration, Communication, Cultural Competence, Customer Centricity, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Organizing, Problem Solving, Sales, Sales Support, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection

  

 

The anticipated base pay range for this position is:

€35,000.00 - €55,315.00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.