Collection Specialist (afternoon shift)

Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management. Proactive outbound collection calls, emails, dunning letters. Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio. Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP. Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit Policy. We bring A space to grow by encouraging and supporting curiosity and an open mindset A flexible work environment that empowers people to take accountability for their work and own the outcome Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity A culture that prioritizes safety and well-being, both physically and mentally An eagerness to be one team and learn from each other to bring progress to life and create a better future A firm belief that working together with our customers is the key to achieving great things You bring Minimum of 2 years of prior experience in collections, used to working afternoon shift. Fluent communication skills in English - oral and written. Good negotiation ability. Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients. Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook. Fluent communication skills in English and Spanish, oral and written (Portuguese would be a plus)