Collections Specialist Spanish and English

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

We are looking for a Collections Specialist with Spanish and English

based at our office in Cornellá (Barcelona).

You will be responsible for minimizing business investment in receivables and interest losses on outstanding amounts, as well as for maintaining appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards.

As a Collections specialist, you will:

• Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections policy.

• Ensure customer calls and emails are responded to within department targets and identify any customer complaints.

• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.

• Support and be backup for other collector’s associates.

• Collaborate closely with the credit & collections team lead about all credit issues.

• Keep accurate and up to date logs of individual customer information.

You will have:

• Languages: Fluent or native in Spanish and fluent in English.

• Education: Preferable Business Administration or Economics.

• Experience Required: Handling incoming calls, preferably in the area of Credit & Collections. Negotiation with customers and a number of internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.

• Knowledge Required: Understanding of customer accounts and general business workflows, as well as basic accounting knowledge.

• IT Knowledge: MS Office. SAP would be beneficial. Highly involved user who maximizes the potential of a software and with high level of advanced excel skills.

• Interpersonal skills: Capacity of fluent interpersonal communication and negotiation both with external and internal customers. Sense of ownership and responsibility.

What we offer:

• Competitive Salary: Based on experience and skills.

• We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan.

• Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card.

• Economic Support for Remote Work.

• Flexible Hours: With the possibility to work from home 3 days per week.

• Holidays: 23 days + additional days for work adjustment.

• Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen.

• Special Discounts: On your favorite brands for being part of Air Products.

• Parking Space: So, you don't stress about arriving at the office.

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We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.