Commercial Customer Success Manager (German speaker)

Manage a portfolio of accounts (Managed Tier) Build relationships with customers that enhance their connection with Onshape and ensure a fulfilling use of the Product, including regular communication and quarterly business reviews Welcome and onboard new customers in close collaboration with Technical Services Act as the voice of your customers internally in the business and product realms, listening to and communicating their feedback Ensure proper onboarding and training of customer as well as the adoption of features that will ensure the realization of value Connect the customer with both internal and external resources and solutions in order to clear obstacles and issues they encounter during their lifecycle Review and negotiate renewal of licenses and ensure retention of the companies in your portfolio Ensure the satisfaction of your customers as represented by surveying and feedback Encourage growth of revenue through expansion of licenses and understanding of higher scale products Instill a level of enthusiasm within the customer that leads to being an advocate of Onshape through referrals, case studies, customer spotlights, et cetera Fervent focus on the customer and their experience, with great attention to detail and organization skills Self-starter approach to work, with an eagerness to consistently meet and exceed objectives Ability to manage multiple projects simultaneously and solution-oriented Adaptability, flexibility, and ability to work in a collaborative environment Experience with or exposure to CRM tools (such as Salesforce, Zendesk, JIRA, or other Customer Success tools) CAD or design background would be a huge plus 2+ years of experience in relevant customer-facing roles, such as Customer Success, Account Management or Sales Fluent English and German language skills are mandatory