Commercial Operations Senior Analyst

Summary

We are looking for a Commercial Operations & Performance Analyst to join our team. This hybrid role combines commercial operations, data analysis, and reporting, supporting sales teams with actionable insights and ensuring smooth execution of commercial processes.

You will play a key role in analyzing sales performance, maintaining and improving reporting dashboards. This position is ideal for someone with a strong analytical mindset, experience working with data, and an interest in translating insights into business impact.

At Amadeus, we value diverse perspectives and encourage applications from candidates with transferable skills and varied experiences.

In this role, you will

Commercial Operations & Contract Administration

• Responsible for the centralization, registration and quality check of all contractual documents prior to implementation and billing.
• Responsible for process to activate implementation and billing for all products, ensuring compliance with internal processes.
• Responsible for registering incoming documents and coordinate the legal validation and Amadeus signature.
• Update and maintain the database of contracted and implemented products per customer.
• Activation of implementation and billing processes of all products.
• Maintain updated databases with product, customer, and activity information (e.g., win/loss data, ownership tracking)

Performance Analysis & Reporting

• Monitor and analyse sales performance and trends throughout the month
• Deliver insights and recommendations to support sales decision-making
• Maintain, enhance, and develop dashboards based on evolving business needs
• Support reporting and analytics requests from internal stakeholders

Tools, Systems & Process Improvement

• Ensure data quality and accuracy within CRM systems and reporting tools
• Monitor adoption of tools and training effectiveness within commercial teams
• Collaborate across systems for contract management tools) to ensure smooth operations
• Identify opportunities to improve processes and contribute to cross-functional initiatives

About Ideal Candidate

• Experience working in commercial operations, sales analytics, or business performance roles
• Understanding of data models, databases, or structured data environments
• Experience in data analysis, reporting, or financial planning & analysis (FP&A)-type roles
• Strong analytical skills with experience interpreting and working with data
• Advanced Excel skills and ability to handle large datasets
• Experience with Power BI or similar reporting/visualization tools (preferred)
• Ability to translate complex data into clear, actionable insights
• Strong attention to detail and commitment to data accuracy
• Comfortable working independently while collaborating with cross-functional teams
• Proactive mindset with a focus on continuous improvement
• Exposure to CRM systems, SAP, or contract management tools such as WOs, IRs etc

What we can offer you:

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.