Community Support specialist for hotel and ledger (Italian Native)

Imagine this.
You start your day in a sunny office in Valencia. You speak Italian. You’re the first point of contact for guests, handling reservations and inquiries with a smile and making every interaction personal and memorable. No scripts. No cold leads. Just genuine conversations that turn guests into raving fans. Welcome to weWow 👋

Your next chapter starts here
At weWow, you’ll work in an international scale-up environment with strong European brands. For this role, you’ll be the Community Advising Specialist: providing exceptional guest support, handling individual reservations, and contributing to both guest satisfaction and commercial success across multiple locations.

What will you actually do?

• Deliver outstanding guest support via phone, email, chat, and social channels

• Handle individual reservations and related inquiries for all locations and product offerings

• Execute daily Service Hub tasks following SOPs and checklists to ensure accuracy and consistency

• Manage guest requests, reservations, and administrative processes while maintaining compliance with privacy standards

• Use key systems like Mews (PMS), Salesforce Service Cloud, and other platforms, integrating AI tools to enhance efficiency and personalization

• Provide clear, friendly, and informed advice to guests about services, products, and experiences

• Collaborate with team members to ensure a seamless, connected guest journey

• Contribute to both guest satisfaction and commercial performance

This role suits you if you…

• Are fluent in Italian

• Have 0–2 years of relevant experience

• Are service-oriented, friendly, and solution-focused

• Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization

• Pay attention to detail while maintaining a personal, professional touch

• Thrive in a fast-paced, guest-first environment

Why this is more fun than other guest support roles

• You get to genuinely make guests feel valued and cared for

• Every interaction matters and contributes to a seamless guest journey

• You’re trusted with individual reservations and inquiries, making a real impact

• You work closely with dynamic, international teams

What we offer 💛

• Competitive salary

• Breakfast & lunch at the office

• Spanish health insurance

• Free Spanish lessons

• Growth opportunities within weWow

• Monthly events, sports & socials

• Relocation support to settle in Valencia

• And most importantly: an international work environment where you’ll quickly feel at home