Activate JobCopilot
This opportunity is based in our vibrant Madrid Hub. We are looking for someone ready to relocate and embrace the Spanish lifestyle while building their career.
About the opportunity
We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. The role is based in Madrid.
You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.
In your next challenge, you will:
Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the French Language
Help to identify complaints root-causes and define possible solutions
Assist and participate in mitigation projects to prevent further complaints
Take over own initiatives to improve operational procedures with a focus on compliance
Face a great variety of different topics and a not monotonous work
Witness a very good team spirit and cooperation with various stakeholders of all departments
Develop more bank-specific expertise esp. about compliance-related topics
Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
Detect inefficiencies in the team’s workflows proactively and propose efficient solutions
What you’ll need to be successful?
You speak fluent French and fluent English - these are mandatory requirement. Knowledge of German/Italian/Spanish is a plus
Relevant Bachelor’s degree (e.g. law studies) in France is desirable.
Relevant work experience in legal, compliance, banking sector and financial service industry.
Previous experience communicating with government regulators is a plus.
You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise.
You are able to carry out accurate legal research independently
You have experience with using CRM system (ideally Salesforce) and experience with process management tools like Jira and Confluence is a plus.
You use your time effectively, can prioritise appropriately and are able to work under strict deadlines.
You are committed and eager to learn and want to drive the improvement and optimisation of our processes.
Continuously challenge the status quo.
Actively help yourself (and others) being successful.
You enjoy working in a very motivated team but also have a high degree of autonomy.
What’s in it for you?
Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀
Personal development budget, discounted public transit pass (selected locations), German language classes, fitness memberships, childcare services (selected locations), N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop.
25 vacation days per year, with an additional day for each year of service - up to 30 days.
A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies.
A relocation package with visa support for those who need it.
Who we are?
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna.
Sounds good? Apply now for this position.
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Your email job alert is now active!
