Complaints Specialist

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

In our Technical Area Department, we are looking for a Specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as the management of the post-market surveillance system of Diagnostic Grifols SA.

What your responsibilities will be

• Manage complaints for immunohematology products.


• Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.


• Create trend reports, complaints monitoring, and auditing registered cases.


• Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.


• Participate in the development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.


• Create post-market surveillance plans and reports according to applicable regulations.                          

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Bachelor's degree in Health Sciences (Pharmacy, Chemistry, Biotechnology, Biomedicine or similar).


• 2 years of experience in Quality Assurance or Regulatory Affairs within pharmaceutical industry and/or medical devices.


• 
  
  Experience in data automation and Artificial Intelligence tools is a plus.
  
  


• English level is C1.


• Excellent communication skills.


• Analytical and precision skills.


• Ability to work in a team.                                                             

What we offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!

We look forward to receiving your application!

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).

Benefits package

Contract of Employment: Permanent

Flexibility for U Program: Occasionally remote

Location: Parets del Vallès

www.grifols.com

Location: SPAIN : España : Parets del Valles
SPAIN : España : Aigües de Vilajuïga
SPAIN : España : Barcelona
SPAIN : España : Coslada (Madrid)
SPAIN : España : Derio
SPAIN : España : En Remoto
SPAIN : España : En Remoto
SPAIN : España : Expat
SPAIN : España : Leioa
SPAIN : España : Mondragón (Arrasate)
SPAIN : España : Sant Cugat del Valles
SPAIN : España : Santa Cruz de Tenerife
SPAIN : España : Santiago Compostela
SPAIN : España : Sevilla
SPAIN : España : Torres de Cotillas
SPAIN : España : Valencia
SPAIN : España : Zaragoza:[[cust_building]] 

Learn more about Grifols