F

Consumer Care Agent, Engagement Specialist

icon building Empresa : Findasense
icon briefcase Tipo de empleo : Tiempo completo

Número de solicitantes

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Descripción del trabajo - Consumer Care Agent, Engagement Specialist

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can to maintain customer satisfaction in line with the needs of our customers.

What will you do?

  • You will manage and respond to customer inquiries, complaints, and requests submitted through web forms across three brand websites, ensuring accurate and timely follow-up via Salesforce.
  • You will serve as the main point of contact for resolving customer issues, providing clear and empathetic communication, and escalating cases when necessary to the appropriate internal teams.
  • You will log, categorize, and track all cases in Salesforce, maintaining updated records and following internal SLA protocols for resolution and closure.
  • You will proactively identify recurring issues, emerging concerns, or product/service feedback patterns, reporting them internally to help improve customer experience and operational processes.
  • You will monitor conversation trends and customer sentiment across channels, identifying opportunities for real-time responses or messaging in coordination with the communications or creative teams when relevant.
  • You will detect potential collaboration opportunities with influencers or key opinion leaders based on incoming feedback, mentions, or high-profile user interactions, and flag them for further relationship management by the marketing or social teams.
  • You will contribute to the improvement of the knowledge base and internal documentation, based on real cases and frequently asked questions received from customers.
  • You will actively participate in team meetings to provide updates on case status, insights from customer interactions, and suggestions for service improvements.
  • You will produce monthly qualitative and quantitative reports using Salesforce data, summarizing key metrics, recurring themes, customer satisfaction trends, and potential areas of opportunity.
  • You will stay up to date on digital customer service trends, tools, and best practices to enhance the quality of support and proactively suggest improvements to the workflow.
  • You will bring 2 years of experience working in a call center in customer support.
  • Someone who manages social networks and is up to date with the latest news.
  • A person oriented to help consumers, organized and attentive to detail.
  • Sociable person who enjoys customer service and generating good engagement with everyone.
  • Bilingual in English.
  • Willingness to travel at some point during the year.
  • Availability to work full time.
  • Un contrato indefinido con Findasense España, con un período de prueba de 6 meses.
  • ¡23 días hábiles de vacaciones! Sumando el día libre de tu cumpleaños, para que lo puedas disfrutar como te parezca 
  • Seguro médico y dental privado de calidad, en Findasense nos preocupamos por tu bienestar.
  • Compensación por teletrabajo (€66 brutos mensuales) para cubrir los gastos de nuestro modelo híbrido de trabajo en remoto y presencial
  • ¡Retribución flexible en tarjetas restaurante, transporte y guardería de Cobee!
  • Podrás trabajar desde casa, desde el espacio de coworking, desde otra oficina de Findasense o cualquier parte del mundo, en línea con nuestra política Hybrid Way of Work.
  • También, puedes traer a tu mascota a la oficina.
  • Flexibilidad horaria, para hacer posible tu balance vida - trabajo.
  • ¡Movilidad interna! para que explores otras posiciones dentro de Findasense. 
  • Podrás participar en nuestro programa de voluntariado, contarás con 40 horas laborales al año para colaborar con organizaciones que tengan iniciativas de servicio comunitario o voluntariado.
Original job Consumer Care Agent, Engagement Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Consumer Care Agent Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Consumer Care Agent Jobs in Spain

GrabJobs es el portal de empleo nº 1 en Spain, que te conecta con miles de empleos clave ¡rápidamente! Encuentra los mejores trabajos de en Spain, ¡solicita en 1 clic y consigue un trabajo hoy mismo!

Aplicaciones móviles

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.