Consumer Sales Representative (German-speaking) Hybrid HS03

Experience the power of a game-changing career   

Passionate about finding your next big opportunity? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

If you’re looking to grow and be inspired, as a Consumer Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.   

Career growth and personal development   

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   

What you will do in this role   

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   

As a Consumer Sales Representative on our team, you will:

• Execute and achieve sales quota and targets  
• Articulate the HP Store value proposition and act as POC for HP customers 
• Reviewing level of client satisfaction and escalating issues when necessary 
• Communicate client feedback to appropriate parties for follow up and resolution 
• Fast and effective response and resolution of incoming customer enquiries regarding sales, products or additional services  
• Handle and close inbound customer queries to achieve quarterly quota 
• Outbound activities when necessary to recover orders or convert quotes or execute targeted campaigns.  
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound 
• Ability to ask the right questions to identify customer needs 
• Track, manage and report ongoing activity related to sales pipeline  
• Login all customer contacts in the CRM system in use at the time. 
• Maximize Store revenue by upselling/cross-selling to increase order value and AOV 
• Awareness of Online Store promotions and campaigns to maximize their success 
• Ensuring personal knowledge of the Store portfolio is maintained 
• Maintain good CRM hygiene and tracking by accurately tracking all events within the CRM