CR Customer Care

Are you looking for opportunities to work for a rapidly growing company with room for advancement? At Support Services Group, 95% of leadership is hired from within. SSG builds careers! Our company has grown over 400% in the last 12 months. So, there is a ton of room for growth and opportunity. 

Job Description:

As a call center representative (Soft Sales or Customer Service), you will assist and educate customers on our products and services. You will be utilizing your excellent communication skills while providing a superior customer experience to your prospective clients.

Responsibilities:

• Use high-value support to meet our technology, product, and service targets, through an explanation of the overall value, features, and benefits of all products and services offered.
• Assess the needs of inbound customers to answer questions about products and services and provide solutions that fit customers' needs.

Success Factors:

• Must Speak fluent English & Spanish
• Meeting performance measures
• Demonstrates ability to build rapport with customers
• Proficiency in computer systems