CRM & AI Project Manager

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. 

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We are looking for a Project Manager reporting to the Business System Transformation Manager within Finance. This role will work closely with Sales, Marketing, Legal and Finance functions. 

It is a unique opportunity to join a booming Software Business environment in a role that will directly impact business agility and success. 

Primary Responsibilities: 

• Own and drive end-to-end delivery of GTM technology projects, from requirements gathering to deployment and adoption. Salesforce (SFDC) being a core component of our architecture, most projects will be impacting this platform. 
• Implement AI agents for GTM 
• Work closely with business stakeholders to translate business needs into clear functional requirements. 
• Act as the primary interface between Business and development team, ensuring alignment, feasibility, and timely execution. 
• Drive implementation and optimization within the Salesforce (SFDC) ecosystem, including process improvements, automations, and integrations. 
• Deliver quick wins and incremental enhancements that improve efficiency, scalability, and data quality. 
• Manage timelines, dependencies, testing, and releases, ensuring proper delivery and user adoption. 

• Bachelor’s degree in business systems, computer science, information technology, or related field.  
• 5+ years of experience in a similar role. 
• CRM SFDC experience is a must. 
• Good command on Microsoft Office. 
• Software industry experience is a plus. 
• Fluent English is a must. 
• Process & System minded. 
• Curiosity to implement AI 
• Business savy – Understand Business processes, challenges, and requirements. 
• Sense of ownership, result driven, curiosity, hands-on, extra mile mindset. 
• Team player - Interpersonal communication skills. 

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.



With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 

•  Permanent Contract and a competitive compensation package. 
•  Amazing centrally located offices near the Bernabeu Stadium. 
•  Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR . 
•  Hybrid work model balancing office and remote work. 
•  ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. 
•  Up to 25 EUR per month for a gym subscription. 
•  Flexible compensation plan for childcare & public transportation.  
• ‍ Reimbursement of up to 50% of the cost of English & Spanish classes. 
•  Fresh fruit, cookies, and soft drinks in the office. 
•  Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! 
•   Bonuses for referring successful hires after three months of continuous employment.