CRM Manager - iGaming - Open application

Our client is a digital services provider operating within the iGaming field. They are continuously growing and are always keen to connect with talented CRM professionals within the iGaming industry who are passionate about player engagement, lifecycle management, and data-driven retention strategies.

This is an open application covering multiple CRM roles across all levels of seniority — from mid-level and specialists to senior managers and leaders. If CRM is your strength and iGaming is your industry, we want to hear from you.

Please note: This role is 100% office-based in Valencia. Remote or hybrid work is not available.

What Youll Be Doing (Depending on Role & Seniority)

• Planning, executing, and optimising CRM campaigns across multiple channels
• Managing player journeys from onboarding to reactivation
• Driving retention, engagement, and lifetime value (LTV)
• Collaborating with Marketing, Product, Data, and VIP teams
• Analysing campaign performance and player behaviour
• Contributing to CRM strategy, innovation, and best practices

What Were Looking For

• iGaming industry experience is essential
• Strong understanding of player behaviour and retention mechanics
• Data-driven mindset with a focus on performance and ROI
• Experience working with CRM tools and automation platforms
• Ability to work in a fast-paced, regulated environment
• Strong communication and stakeholder management skills
• English (professional working proficiency)
• Additional languages are a plus

Who Were Looking For

We welcome applications from CRM professionals with experience in one or more of the following areas:

• CRM Operations & Campaign Management
• Player Lifecycle & Retention Strategies
• Bonus & Promotion Strategy
• VIP & High-Value Player CRM
• Multi-channel CRM (Email, Push, SMS, In-App, Onsite)
• CRM Platforms & Tools (e.g. Salesforce, Optimove, Braze, Smartico, Fast Track, custom CRM systems)
• Senior CRM Manager
• CRM Lead / Head of CRM
• VIP CRM Manager
• Lifecycle or Retention Manager

Why Apply?

• Join a fast-growing iGaming environment with long-term career opportunities
• Work alongside experienced CRM and marketing professionals
• Be part of a dynamic, international team
• Competitive salary and benefits aligned with experience level

How to Apply

If youre a CRM professional in the iGaming industry and open to new opportunities in Valencia, we encourage you to apply — even if there is no specific role currently advertised that matches your profile.

Apply with your CV and a short summary of your CRM experience and seniority level.