CRM Operations Manager

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

• Support the execution of automated journeys, lifecycle flows, and ad-hoc campaigns (email, SMS, push)


• Kafka Data Monitoring: Use of Coralogix for tracking event flows and troubleshooting data issues


• Assist in building and updating customer segments


• Collaborate with the CRM, Product, and Data teams to ensure proper tracking and data flow across platforms


• Participate in CRM platform operations, including QA, testing, and error monitoring


• Support bonus and promotion setup using pre-defined logic (deposit amount, expiry, wagering, etc.)


• Perform regular campaign checks to ensure deliverability, personalization, and targeting accuracy


• Maintain and organize snippet and template libraries


• Help troubleshoot journey or bonus execution issues with guidance from senior team members


• Contribute to reporting and performance insights (e.g., engagement metrics, campaign performance)

• 1–5 years of experience in CRM, retention, marketing operations, or a similar role


• Familiarity with CRM platforms (Symplify, Optimove, CustomerIO etc.) is a strong plus


• Basic understanding of customer lifecycle stages and segmentation principles


• Comfortable working with data and learning tools like Power BI, Postman, Coralogix or similar


• Strong attention to detail and structured approach to execution


• Proactive mindset with a willingness to learn technical processes and automation tools


• Excellent communication and time management skills


• Experience in iGaming, eCommerce, or B2B environments

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