CRO Team Leader

The CRO Team
Leader supports the Supervisor in overseeing the Customer Relations team,
ensuring high standards of service delivery and smooth daily operations. The
Team Leader assists in mentoring CROs, handling escalations, and ensuring
compliance with service protocols.

Key
Responsibilities and Expectations:

·        Assist the
Supervisor in managing the CRO team during shifts.

·        Act as the main
point of contact for CROs when the Supervisor is unavailable.

·        Monitor CRO
performance and report issues or improvements to the Supervisor.

·        Handle customer
complaints and ensure swift and effective resolution.

·        Guide new CROs and
provide on -the -job training as required.

·        Ensure CROs adhere
to standard procedures and company policies.

·        Coordinate shift
handovers and maintain accurate communication logs.

·        Support scheduling
and shift coverage.

·        Ensure CROs are
informed about any changes in processes or service updates.

·        Encourage teamwork
and maintain a positive team environment.

·        Perform CRO duties
when necessary and lead by example.

·        Report equipment
or facility issues to the relevant department.

·        Assist in data
collection or reporting as required.

·        Promote company
values and professional conduct.

Requirements

·        Bachelor's degree
in hospitality, business management, customer service, or related field
(preferred).

·        Strong leadership
and management abilities.

·        Excellent
communication and interpersonal skills.

·        Critical thinking,
effective problem - solving and conflict resolution skills.

·        Proficiency in
Customer Relationship Management (CRM) software and reporting tools.

·        Ability to
prioritise tasks and manage multiple responsibilities effectively.

·        2 -4 years of
experience in customer service with at least 2 years in a leadership role.

·        Experience in
fitness, luxury service or hospitality industry is highly desirable.

Benefits

• Competitive Salary: Based on experience and role responsibilities
  
• Club Access: Full access to SEVEN Wellness Club facilities and classes
  
• F&B Discount: 50% off all in -house food and beverage items at The Dose by Silvena
  
• Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
  
• Supportive Culture: A team -oriented environment that values initiative, professionalism, and well -being