Culture & Engagement Sr Associate

Overall responsibility

Drive the development and execution of Culture & Engagement strategies and initiatives that strengthen the employee experience and reinforce the organization's values and business priorities seeking alignment with internal communications. This is a global role in the People, Culture & Organization (PC&O) team, supporting employees and stakeholders across all countries where the organization operates, ensuring consistency while recognizing local business and cultural needs.

Primary activities

• Partner with HR Business Partners, Centers of Excellence, and business leaders to design and implement strategic Culture & Engagement initiatives.


• Lead cross-functional People projects, ensuring effective planning, stakeholder alignment, execution, and governance.


• Embed Culture & Engagement frameworks into organizational change and business transformation initiatives to support employee adoption.


• Design and implement Diversity, Equity & Inclusion (DE&I) awareness initiatives that foster an inclusive workplace culture.


• Coordinate Health & Wellbeing initiatives aligned with the broader PC&O strategy to enhance employee wellbeing and participation.


• Ensure strategic alignment across Culture & Engagement initiatives and PC&O communications, providing functional guidance and coordinating communications when required.


• Drive continuous improvement of the global onboarding and offboarding experience through strategic employee lifecycle initiatives.


• Lead employee listening initiatives, translating insights into actionable plans that strengthen engagement and culture.


• Monitor engagement and culture metrics, providing insights and recommendations to support strategic decision-making.


• Drive the simplification, automation, and digitization of People processes, expanding employee self-service capabilities.


• Define and coordinate the governance and execution of the annual Culture & Engagement calendar, ensuring alignment across priorities and initiatives.


• Coordinate global Culture & Engagement initiatives with Grupo Santander, driving their effective localization and implementation across markets.

Qualifications

• Bachelor’s degree in human resources, Business Administration, Communications, Psychology, or a related field.


• Previous experience in Culture, Employee Experience, Internal Organizational Development, or related HR areas or projects.


• Experience analyzing employee feedback and engagement data to develop actionable recommendations.


• Experience in global roles and multinational organizations. Working across diverse cultures and geographies is highly desirable.


• Experience in consulting (strategy, management consulting or transformation) working with multiple stakeholders.


• Experience in internal communications and employee communication planning is considered an asset but is not required.

Technical skills

• Excellent project management and organizational skills.


• Ability to manage multiple priorities and workstreams simultaneously.


• Strong stakeholder management and influencing skills.


• Ability to work autonomously and drive initiatives forward with limited supervision.


• Strong critical thinking skills with a continuous improvement mindset, challenging the status quo and driving innovative solutions.


• Excellent communication and storytelling skills.


• Strong creative thinking skills with a keen eye for visual quality, branding, and attention to detail.


• Knowledge of email communication design and layout is desirable but not required.


• Fluent Spanish or Portuguese. English proficiency required.


• An additional language (Spanish or Portuguese) is valued.