Customer Care Specialist

Join our team as a Customer Care Specialist and become an expert in marketing activation within the QNTM Group.

About QNTM: QNTM is a European group offering an innovative suite of cutting-edge marketing technology products. Our customer service department specializes in supporting marketing activation platforms.
Qualifio and Actito are the last two digital platforms to have joined the QNTM group. By joining our Customer Care Specialist team, you will be working with the Actito and Qualifio platform. 

Based in Barcelona, our office employs around twenty people, including 8 in the Customer Care team.
We are currently looking for a Customer Care Specialist to reinforce our team, and help clients in French and English.

About the job :
Are you passionate about the world of technological tools for marketing?

As part of our team, you will provide direct support to our clients via email and phone, helping them make the most of our solutions.

You'll join a team of multilingual Customer Satisfaction specialists, and your mission will be to contribute to the success of our clients by offering hands-on assistance.

Your responsibilities will include:

• Handling incoming emails, calls, and managing related tickets,

• Analyzing reported issues and conducting preliminary investigations,

• Assessing the complexity of the issue and escalating it to the relevant teams if necessary,

• Following up on tickets until the case is fully resolved,

• Delivering occasional training sessions.

Handling incoming emails, calls, and managing related tickets,

Analyzing reported issues and conducting preliminary investigations,

Assessing the complexity of the issue and escalating it to the relevant teams if necessary,

Following up on tickets until the case is fully resolved,

Delivering occasional training sessions.

A strong interest and solid knowledge in areas such as CRM, Customer Database Management, Marketing Automation, or Email Marketing are a big plus for this role.