Customer Care Specialist

About us

INDIBA Group is a global medical device organization in the field of Radiofrequency and Laser solutions for the physiotherapy, aesthetic and veterinary markets, and is known worldwide for its scientific research carried out over the last 40 years.

At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs, offering treatments that allow people to continue their lifestyle at an older age and animals too.

Revitalizing lives is what we do, and what our teams work on achieving every day.

What are we looking for?

We are looking for a Customer Care & SAT Specialist to ensure an excellent after-sales customer experience through the management and follow-up of service cases, customer communication, and operational support for our Technical Service team.

This role combines customer care, case management, and cross-functional coordination within a dynamic international environment.

What will you do?

Customer Care & Case Management

• Manage service cases from opening to closure through the ticketing system.
• Follow up with distributors and end customers regarding repairs, replacements, shipments, and case status.
• Ensure accurate documentation and full traceability of claims and service activities.
• Escalate critical or delayed cases when necessary.

SAT Operations & Coordination

• Support SAT operations through administrative and operational follow-up tasks.
• Coordinate with QA, Customer Service, Logistics, and SAT teams to ensure smooth case progression.
• Support warranty and claims management processes.
• Maintain organized service documentation and records.

Process Improvement

• Ensure data quality within ticketing systems.
• Support operational reporting and process tracking.
• Contribute to workflow optimization and continuous improvement initiatives.

What will you bring?

• Minimum 2 years of experience in Customer Service, After-Sales, or Service Operations roles.
• Experience working with ERP, CRM, or ticketing systems.
• Strong customer orientation and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a dynamic environment.
• Proactive, collaborative, and process-oriented mindset.
• Experience in technical service, healthcare, or medical devices is a plus.
• Spanish: Native or Fluent.
• English: Advanced level.

What we offer? (besides having fun while working hard)

• Permanent, full-time position.
• Hybrid work model and flexible schedule.
• Competitive compensation aligned with experience.
• Fringe benefits (meal voucher / flexible compensation, BH Bienestar program, etc.).
• Opportunity to join an international, innovative, and growing medical device company.