Customer Care Specialist - Spain

Your mission

We are looking for a Customer Care Specialist based in Spain to give support to our users in Spain
As a Customer Care Specialist, you will be responsible to provide assistance and support to customers, both players and sports clubs. The aim is to solve their inquiries in order to attain the highest level of satisfaction and comfort.

Check out a video from our Customer Care Director, talking about the team: https://www.youtube.com/watch?v=sWEU78qsxRw

What you’ll be doing

• Respond to customer inquiries: Engage with customers primarily through written channels such as live chat and email, addressing queries from sports clubs utilizing the Playtomic booking system, as well as from players using the Playtomic app or website.
• Resolve technical issues: Collaborate with our product team to accurately identify, report, and address bugs and user feedback, ensuring seamless functionality for all users.
• Collaborate across teams: Work closely with country managers, Customer Success managers, the marketing team, and other departments to synergize efforts toward achieving company objectives.
• Improve your skills and knowledge: Stay abreast of product updates, industry trends, and customer service best practices to continually enhance performance and effectiveness.
• Adhere to policies and procedures: Maintain compliance with company policies, procedures, and guidelines related to customer care, privacy, security, and regulatory requirements.
• Embrace a proactive approach: Proactively identify common issues and suggest improvements or structure new projects that can enhance Customer Experience

In summary, your role is crucial in ensuring the highest level of customer satisfaction, driving product improvement to meet customer expectations, and contributing to the overall success and expansion of our company.

Who you’ll be playing with

You will be part of a team of 5 Customer Care Specialists in Spain and a total of 32 Global Customer Care team members!

Our Ideal "Player"

• Native in Spanish and very fluent English. Portuguese and italian will be a big plus
• Experience in customer service
• Knowledge or experience working with AI in a customer related role
• A proactive and customer-oriented attitude
• Tech-savvy
• Based in Spain
• Racket sports lover!

Extra points

• Located in Madrid
• Experience using Zendesk as a customer support platform
• Experience working at SaaS companies and business models
• Excellent communication skills
• Strong and responsible team player

What’s in it for you

• Salary: Depending on experience, to be discussed in the first meeting
• Opportunity to work in a top international team
• 23 days of vacation + day off on your birthday + 2 days off for Wellness days in August.
• 1 additional day off per year worked.
• Training budget.
• Cobee benefits: Medical insurance or Restaurant card and flexible spending on food, transportation, kindergarten and more.
• Gympass discounts in several plans that include gyms, personal classes, access to free apps for wellbeing, nutrition etc.
• Remote work flexibility

Our hiring process

Last, and for you to start warming up, we want to show you whatour process looks like:

• First, you'll have an introductory call with a team member to get to know each other.
• Then, there’s an exercise to showcase your skills
• Second interview with another team member.
• Finally, you'll meet with with someone from the People team.

About PLAYTOMIC

We're world’s largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.

Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization. You will find +150 co-workers around the world with headquarters in Spain and offices in Madrid, Italy, Portugal, Sweden, Finland, Belgium, UK, USA and Mexico.

Take a look at our candidate playbook!