Customer Complaints Specialist

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Customer Complaints Specialist to join us at one of our facilities in Asturias (Spain).

As a Customer Complaints Specialist, you will manage the end-to-end handling of customer complaints across multiple channels (phone, email, internal tools). Your role will be to ensure timely resolution, identify root causes, and drive continuous improvement to enhance customer satisfaction and service quality.

You will report to the Service Complaints Team Supervisor.

Key Responsibilities

• Manage the full lifecycle of customer complaints: acknowledgement, investigation, resolution, and response within defined timelines
• Analyze complaint trends to identify root causes and propose corrective actions
• Collaborate with Customer Service, Logistics, and cross-functional teams to resolve issues effectively
• Support the reduction of complaint volumes through continuous improvement initiatives
• Ensure compliance with internal policies, procedures, and regulatory requirements
• Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams)
• Contribute to service performance reviews by preparing reports and tracking action plans
• Review and improve processes, tools, and documentation related to complaint management
• Support internal and external audits
• Participate in improvement and quality projects across the organization

Key requirements

• Bachelor’s degree; experience in logistics or supply chain is a plus
• Fluent in English (written and spoken); German is an advantage
• Strong analytical and problem-solving skills
• Ability to manage conflicts and work under pressure
• Proficiency in SAP, Salesforce, Excel, and PowerPoint
• Strong team spirit and collaborative mindset
• ADR, IMO or IATA certifications are a plus

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. 

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

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