Customer Experience Manager

Process adoption and routines (customer outcome & needs, value creation & business growth) Logistics and Delivery Processes (responsible for logistics documentation and delivery processes, O2C & E2EDelivery, including order management, quality release, and logistics. Support Commercial Director (supports Commercial Directors in achieving sales revenue targets by monitoring and driving demand for regular products and identifying potential risks) Demand Forecast Reviews (leads demand forecast reviews with key customers, ensuring alignment through regular customer visits and ongoing collaboration) Highly Complex and Dynamic Environment (operates in highly complex and dynamic environments and emerging regions with unpredictable demand fluctuations and frequent supply disruptions) Market Volatility (faces rapidly evolving market conditions and strategic shifts. Operates in volatile political environment and unstable economic markets) Supply Chain Complexity (manages supplies to multiple countries, multiple sources, including tollers and traded materials) Self-Sufficiency (operates as a self-sufficient and autonomous professional within broad guidelines and functional policies within assigned area with freedom in Decision-Making on determining how to achieve objectives while maintaining accountability) Managerial Review (results reviews, ensuring alignment with organizational goals) Strategic Definition (autonomously leads the team and defines strategies to increase customer satisfaction. Allows significant discretion in decision-making processes) We bring The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. Hybrid work environment that empowers people to take accountability for their work and own the outcome. An eagerness to be one team and learn from each other to bring progress to life and create a better future. Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity. A culture that prioritizes safety and well-being, both physically and mentally. A space to grow by encouraging and supporting curiosity and an open mindset. You bring Masters' degree in supply chain management, logistics, business administration, or a related field and 8+ years of experience in customer service and/or order management Or Bachelors' degree in supply chain management, logistics, business administration, or a related fieldand 12+ years of experience in customer service and/or order management Partnering and Collaborating Client Intimacy Coaching and mentoring Communication & Active Listening Data-driven decision-making Results-oriented