Customer Experience Specialist

Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.

We are currently seeking a Customer Experience Specialist fluent in Dutch to join our team.

The ideal candidate will have experience in providing top-notch customer service across the industry. This is a full-time position with opportunities for growth and development within our company.

Position: Customer Experience Specialist with Dutch

Location: Valencia, Spain

Employment type: Full-Time

Remuneration: EU up to 1,600/month

DUTIES AND RESPONSIBILITIES:

Provide top-notch support to C2C customers via phone, email, and chat

Collaborate with customers to identify effective solutions

Brainstorm with colleagues to enhance the Customer Experience

Handle troubleshooting, innovation, and change management daily

Optimize business processes to enhance the customer journey

REQUIREMENTS:

Fluent in Dutch and in English

Customer service is second nature to you, prior experience in the field is an advantage

Exceptional communication skills that facilitate meaningful interactions

Proactive and solution-oriented mindset to tackle challenges effectively

Ability to think outside the box and consistently deliver customer solutions

Proficient with computers and possess lightning-fast typing skills

BENEFITS:

Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

Breakfast and lunch on us because fueling your day matters

Spanish health insurance we've got your well-being covered

Free Spanish classes unlock a new language and immerse yourself in the local culture

Career growth opportunities take your skills to the next level with endless development paths

Monthly events and socials from boot camps to the coolest team-building activities, we know how to keep things exciting

Relocation support well help you settle into Spain smoothly, from handling admin to offering tips on local life

If interested, don´t hesitate to send us your CV ;)!