Customer Experience Specialist for Online Payment Platform (German Native)

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand. 

Welcome to the Online Payment Platform! Based in the Netherlands, they are a cutting-edge scale-up revolutionizing the online payment landscape. With their innovative solutions, they empower businesses to navigate the complexities of digital transactions with ease and security. As they rapidly expand, their mission is to simplify payment processes, enhance user experiences, and drive growth for their clients. Join us as they lead the charge in shaping the future of online payments!

How you make an impact.

• Provide top-notch support to C2C customers via phone, email, and chat

• Collaborate with customers to identify effective solutions

• Brainstorm with colleagues to enhance the Customer Experience

• Handle troubleshooting, innovation, and change management daily

• Utilize the latest technology and AI to develop expertise

• Manage payment inquiries from sellers and buyers on various platforms

• Improve Trustpilot reviews and company NPS through exceptional service

• Flag and escalate customer queries while proposing suitable solutions

• Optimize business processes to enhance the customer journey

Provide top-notch support to C2C customers via phone, email, and chat

Collaborate with customers to identify effective solutions

Brainstorm with colleagues to enhance the Customer Experience

Handle troubleshooting, innovation, and change management daily

Utilize the latest technology and AI to develop expertise

Manage payment inquiries from sellers and buyers on various platforms

Improve Trustpilot reviews and company NPS through exceptional service

Flag and escalate customer queries while proposing suitable solutions

Optimize business processes to enhance the customer journey