Customer Experience Specialist Luxury Automotive, Remote, Spain

Location: Remote — anywhere in Spain (Barcelona office for training period)

Work Model: Remote (training in Barcelona)

Language Required: Dutch (mother tongue) + English

Schedule: Monday to Friday | 39h/week | 09:00–18:00

Start Date: ASAP

Contract: Permanent

Bonus / Extra: Up to €3,000 performance bonus per year

About the Role

A premium remote role supporting Dutch speaking customers for one of the world's most iconic luxury automotive brands — fully remote from anywhere in Spain. You will manage complex customer experience journeys across sales, ownership, and aftersales, acting as a specialist point of contact for high-value clients. Monday to Friday schedule with a strong salary, generous annual bonus, and private medical insurance from day one.

What You Will Do

• Manage Dutch and Flemish-speaking customer experience journeys for a luxury automotive brand
• Handle complex ownership, sales, and aftersales queries with a premium service mindset
• Coordinate with dealer networks and internal teams to resolve escalated issues
• Proactively follow up with clients to ensure satisfaction
• Document all interactions accurately in CRM
• Meet quality and customer satisfaction KPIs

What We Are Looking For

• • Dutch mother tongue
• • Strong English communication skills
• Minimum 1 year of customer experience or customer service experience
• Affinity with premium or luxury brands
• Comfortable working remotely with full autonomy
• Based in Spain, or willing to relocate to Spain independently
• EU ID or valid Spanish work authorisation

What's In It for You

• Up to €3,000 bonus
• Fully remote from anywhere in Spain
• Private medical insurance from day one
• Premium luxury automotive brand on your CV
• • Monday to Friday — no weekends
• • Permanent contract