Customer Lifecycle Manager for Native Danish Speakers

Key Responsibilities:

• Customer Support: Respond to customer queries through phone, email, and chat, ensuring timely and accurate resolutions.
• Troubleshooting: Assist customers with product-related issues, providing clear solutions and escalating more complex cases when necessary.
• Customer Guidance: Provide guidance and information on company products and services, helping customers navigate through any issues.
• Case Management: Document and categorize all customer interactions, maintaining accurate records and tracking issues to ensure prompt resolution.
• Feedback Collection: Collect customer feedback and report common issues to help improve products and services.
• Collaboration: Work closely with other teams to ensure customer satisfaction and smooth internal operations.

Requirements:

• Language Skills: Native Danish speaker with strong English skills (B2-C1).
• Communication Skills: Excellent verbal and written communication abilities.
• Customer Service Skills: Passion for delivering high-quality customer support.
• Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.
• Organizational Skills: Strong attention to detail and the ability to handle multiple customer inquiries.
• Teamwork: Collaborative attitude and willingness to work with different teams to ensure a positive customer experience.

Benefits:

• Competitive salary.
• On-site role with a supportive team in Malaga.
• Regular working hours with early finish on Fridays.
• Opportunities for career development and growth within the company.
• Training and continuous support to help you succeed in your role.