Customer Lifecycle Manager Native Dutch Speakers in Valencia

Key Responsibilities:

• Oversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.
• Build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty.
• Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
• Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling.
• Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes with our products.
• Gather and analyze customer feedback to inform product improvements and service enhancements.
• Develop and implement strategies to reduce churn and increase customer retention rates.

Requirements:

• Native Dutch speaker with B2 level proficiency in English.
• Proven experience in customer relationship management or account management.
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Ability to analyze data and generate actionable insights to improve customer satisfaction.
• Excellent problem-solving skills and a proactive approach to customer support.
• Familiarity with CRM systems and customer engagement tools.

Benefits:

• Competitive salary package with performance incentives.
• Opportunities for professional development and career progression.
• Supportive and collaborative work environment in Valencia.
• Regular working hours with a focus on work-life balance.