Salary :
€2 monthly
Número de solicitantes
:000+
Solicite ya
Let AI Supercharge Your Job Hunt!
JobCopilot scans 500,000+ company career sites daily to find jobs for you
Activate JobCopilot
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
As a Customer Onboarding Executive, you should be a smart and outgoing individual who loves teaching, supporting & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.
You are excited to engage our small to medium clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or, similar experience in the world of hospitality.
Your mission, should you choose to accept it:
Lead small and medium value clients through the Onboarding process
Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat.
Proactively contact customers by phone to re-engage them and guide them through the onboarding process.
Use appropriate tools and systems to efficiently manage high volumes of customer interactions.
Identify customer trends, gather insights, and share feedback to help improve the overall customer experience.
Ensure existing training programs meet and/or exceed customer needs
Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
️ You'll be a great fit if you bring a few of the below with you:
1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus
Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements
Bonus points for: Additional European languages (French, Spanish, Italian), experience with Mews or other cloud PMS systems, project management certifications, or background in scaled customer success operations.
Auto-Apply to Customer Onboarding Executive Jobs with your AI JobCopilot
Auto-Apply with AI
GrabJobs es el portal de empleo nº 1 en Spain, que te conecta con miles de empleos clave ¡rápidamente! Encuentra los mejores trabajos de en Spain, ¡solicita en 1 clic y consigue un trabajo hoy mismo!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!