Customer Onboarding Specialist - French Market

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

• Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.


• Train and support hoteliers in a practical and engaging way, helping them become autonomous users.


• Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.


• Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.


• Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.


• Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

• You are a native French speaker with outstanding communication skills in English, and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese.


• You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.


• You enjoy helping people, explaining things clearly, and making complex topics easy to understand.


• You are curious, proactive, and comfortable asking for support and feedback.


• You are empathetic, customer-oriented, and able to adapt your communication style to different people.


• You are organized, reliable, and motivated to learn and grow in a team environment.


• You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.


• Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered.


• Stock options - Be a part of our success with real ownership in Amenitiz.


• Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.


• Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.


• Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.


• Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track

Apply now to join our team and be a part of our exciting journey at Amenitiz!