Customer Service Advisor

Customer Service Advisor – French & English (Barcelona)

Barcelone vous attend ! ☀️

Rejoignez notre équipe d'experts au cœur du quartier 22@ et donnez une dimension internationale à votre carrière. Nous recherchons des profils bilingues français/anglais prêts à relever des défis dans un cadre de travail stimulant et flexible. Entre salaire compétitif, bonus motivants et soleil méditerranéen, votre nouvelle aventure commence le 13 avril.

Envie de nous rejoindre ? Postulez dès maintenant !

Are you a French speaker with a passion for problem-solving and a desire to live in one of Europe’s most vibrant cities? We are looking for Customer Service MVPs to join our specialist frontline team in the heart of Barcelona’s innovation hub.

If you are relentless, curious, and obsessed with delivering a "Wow" experience, we want to hear from you!

What’s in it for you?

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  Competitive Salary: * Bilingual (FR/EN): €25,000 gross per year.

  
  
  
  
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    Trilingual: €27,000 gross per year.

    
    
  
  
  
  


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  Performance Bonuses: Earn up to €2,800 annually, paid out quarterly based on your achievements.

  
  


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  Extra Earnings: Significant salary uplifts for evening and weekend shifts (up to an extra 500 Euros per month!)

  
  


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  Modern Workspace: Our office is located in the trendy @22 District, right in the heart of Barcelona.

  
  


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  Hybrid Flexibility: After 6-months, enjoy a hybrid model (3 days in-office, 2 days from home).

  
  


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  Work-Life Balance: 39 hours per week. We provide your schedule 12 weeks in advance so you can actually plan your life.

  
  


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  Fully Equipped: We provide everything you need (laptop, headset, etc.) from Day 1.

  
  


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  Start Date: Join our next induction cohort on April 13th, 2026.

  
  

The Role: What you’ll do

As the face of our brand, you won’t just be answering phones; you’ll be solving puzzles and building loyalty.

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  Multichannel Support: Handle inbound calls, emails, and live chats with a personalized touch.

  
  


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  Problem Solver: Help customers with everything from account management to technical troubleshooting.

  
  


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  Accountability: Take ownership of issues with a "Right First Time" mindset.

  
  


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  Continuous Improvement: Be the voice of the customer—share your feedback to help us evolve our processes.

  
  

What you’ll bring...

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  Languages: Fluency in French and professional fluency in English.

  
  


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  Service Mindset: A genuine desire to help people and a drive to grow within the company.

  
  


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  Agility: The ability to multitask across different systems and "wear multiple hats."

  
  


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  Communication: Exceptional verbal and written skills in both languages.

  
  


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  Attitude: A proactive, "can-do" spirit and a love for teamwork.

  
  

Ready to join us in Barcelona?

Please submit your CV in English to be considered for our April intake.