Customer Service Advisor - German market (Evening/Night shift)

Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission. If you are a German speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid working model!

In this role, you will dive into a comprehensive training program to get ready for top-notch client service for one of our clients in the payment industry. Your responsibilities will include customer service tasks, such as blocking lost or stolen credit and debit cards, handling identity verification, providing solutions to queries, and analysing potentially fraudulent transactions.

Requirements

The responsibilities:

• Communication: Connect with B2C customers via phone providing service-oriented solutions.

• Administration: Keep things organised by handling admin tasks and following up on questions and requests

• Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Your profile:

• Native-level proficiency in German (both spoken and written) and a good command of the English language.

• A high school diploma or equivalent qualification is necessary.

• Previous customer service experience is a bonus but not a deal-breaker.

• Your communication skills should be on point for confidently interacting with customers.

• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.

• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.

• Comfortable using computer systems and various software applications.

• Ability to work evenings, nights, weekends, and holidays, due to the dynamic nature of customer needs.

Benefits

What we offer:

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.

• Hybrid working model

• Opportunities for internal growth and career progression to advance your professional journey.

• Extensive training provided, arming you with the knowledge and tools to excel in your role.

• Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.

• A permanent role with a competitive salary for financial stability.

• We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.

• Unlimited coffee and fresh fruit on office days for an energy boost

• Free online Spanish lessons outside of working hours for skill development.

• Unforgettable staff parties that bring the team together, creating lasting memories