Customer Service Advisor with Dutch/Flemish and French - Belgian Market

TP is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 490,000 people working in over 265 dialects and languages, in over 100 countries, operating across all business sectors and all continents on behalf of major international companies.

At TP, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to TP through job satisfaction and a great work environment.

TP Spain, with more than 11,000 employees in 10 sites (certified with Great Place to Work and Top Employer), is seeking a Customer Service Advisor for the Belgian market.

Responsibilities

• Handle incoming calls and provide excellent customer service
• Assist customers with inquiries, issues, and complaints
• Provide accurate and timely information
• Follow company guidelines and procedures
• Work effectively as part of a team

• C2 level of Dutch/Flemish and French
• B2 level or above of English
• Previous customer service experience preferred
• Excellent communication skills
• Strong problem-solving skills
• Ability to work effectively in a team environment

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

What we offer

• 38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to Sunday
• Starting Salary: €22.660 gross/year
• Hybrid working model, with offices in Madrid and Barcelona
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities.
• Dynamic and international environment