Customer Service - German Speaking

Customer Service - German Market Madrid

Description

We are seeking financial services professionals to join an international team at the world's most successful BPO organization.

Responsibilities:

• Customer service related to banking issues, account opening, access password locks, transfers, etc.

• Back office management such as answering emails, whatsapp etc.

• Offer of banking products.

• Comply with the requirements of transparency, service information (purpose, characteristics and risks of the different investment products) and client protection reflected in the regulations, both internal and external, that apply to this type of product.

• Report and follow up on anomalies that arise in the application.

• Comply with the quality standards and sales objectives defined by the entity.

Requirements

• Valuable studies in Business Administration, Mathematics or Law.

• MS Office (Excel, Word, PowerPoint, Access).

• German: C2 level

Experience

• Valuable (not exclusive) experience in banking.

Benefits

• 38,5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m.

• Indefinite contract

• Referral Program

• Annual vacations: 32 calendar days

• Opportunity to work with the largest service provider in the world.

• Real possibilities of growth within the company.

How to Apply:
If you are ready to join a forward-thinking company and provide exceptional customer service, wed love to hear from you! Please send your CV at [email protected]