Customer Service Representative

Customer Service Representative — Banking (German + Spanish) | Madrid / Valencia, Spain

Banking never sleeps — and neither does this team. We're looking for a German and Spanish-speaking Customer Service Representative to join a dynamic on-site banking support team across two of Spain's most vibrant cities. If you bring precision, warmth, and a flair for languages, this role was made for you.

Key Responsibilities:

• Handle inbound customer contacts in German for a leading banking client via phone, email, and chat
• Assist customers with account queries, transactions, complaints, and general banking services
• Work across rotating shift patterns — morning (07:00–16:00), afternoon (14:00–24:00), or night (22:00–07:00, Madrid only)
• Maintain rigorous accuracy in case logging and follow escalation protocols
• Uphold the highest standards of professionalism on every customer interaction
• Stay current on banking products, services, and compliance guidelines

What We're Looking For:

• German at native or near-native level (mandatory)
• Spanish at B2 level or above
• Comfortable committing to rotating shifts, including nights if based in Madrid
• Based in or relocating to Madrid or Valencia — on-site role
• Customer service experience in banking or financial services is a strong advantage
• Structured, reliable, and calm under pressure

Why Join? Join a high-standard banking support team in one of Europe's most dynamic countries — where your German fluency is your greatest professional asset and your career can develop in a structured, rewarding environment.