Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their Barcelona office. 

• Position: Customer Service Representative
• Location: Barcelona, Spain
• Employment type: Full-time
• Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Answer phone calls, emails, and chat messages from customers regarding their orders or service.
• Handle post-purchase concerns such as missing items, damaged products, or delays.
• Assist customers with return requests, exchanges, and refunds in line with company policies.
• Enter and update customer information and order details in the system.
• Work with the warehouse, shipping, and billing departments to resolve customer issues.
• Check in with customers to confirm resolution of issues or to gather feedback.
• Document all customer interactions and resolutions in the CRM or internal tracking system.
• Offer guidance or clarification about product features, warranties, and usage.
• Achieve targets for response time, resolution rate, and customer satisfaction.
• Keep up to date with product updates, company procedures, and promotional offers.

REQUIREMENTS:

• Native/Fluency in Danish, both written and oral. Good level of English
• Strong communication skills
• Solid Sales Background (outbound environment)
• Achievement and goal oriented.
• Good computer skills
• 1 Year Previous experience in Sales B2B
• Previous experience working with channel is a plus
• Motivated and self-starter
• Follow the security rules of the company

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Full-time contract
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
• Opportunities for a career abroad through the International Mobility Program
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential