Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their Barcelona office. 

• Position: Customer Service Representative


• Location: Barcelona, Spain


• Employment type: Full-time


• Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Answer phone calls, emails, and chat messages from customers regarding their orders or service.


• Handle post-purchase concerns such as missing items, damaged products, or delays.


• Assist customers with return requests, exchanges, and refunds in line with company policies.


• Enter and update customer information and order details in the system.


• Work with the warehouse, shipping, and billing departments to resolve customer issues.


• Check in with customers to confirm resolution of issues or to gather feedback.


• Document all customer interactions and resolutions in the CRM or internal tracking system.


• Offer guidance or clarification about product features, warranties, and usage.


• Achieve targets for response time, resolution rate, and customer satisfaction.


• Keep up to date with product updates, company procedures, and promotional offers.

REQUIREMENTS:

• Native/Fluency in Danish, both written and oral. Good level of English


• Strong communication skills


• Solid Sales Background (outbound environment)


• Achievement and goal oriented.


• Good computer skills


• 1 Year Previous experience in Sales B2B


• Previous experience working with channel is a plus


• Motivated and self-starter


• Follow the security rules of the company

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Full-time contract


• Full paid training about the company and the project you will be working on


• Career development program and specialized courses


• Opportunities for a career abroad through the International Mobility Program


• A dynamic and creative team with positive and friendly atmosphere


• Guidance and tools to reach career potential