Customer Service Representative (Danish) - On-site XM01

Experience the power of a game-changing career   

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona(On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.   

Career growth and personal development   

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   

What you will do in this role   

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   

As a Customer Service Representative on our team, you will:   

- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained - Provide cover for other Agents in their absence, either within the same team or across teams