Customer Service Representative (Finnish-speaking) - Onsite - Media Industry BP01

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.  

What you will do in this role  

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.  

As a Customer Representative on our team, you will:  

· Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users' demands
· Log call details onto call management systems and provide response and resolution within SLA
· Maintain service and product knowledge and expertise associated with applications specific to individual customers
· Escalate potential service issues initially with Mentor
· To follow all the processes and procedures of the project
· Ensure contractual SLA is maintained
· Provide cover for other Agents in their absence, either within the same team or across teams
· Liaise with Supervisors/ Mentors on specific projects where requested
· To understand and comply with administrative duties including holiday, sickness and overtime
· To attend regular Team Meetings
· To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction


Your qualifications  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  

Concentrix is a great match if you:  

· Native Finnish plus fluent English
· Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
· Good disposition to work in a customer service environment
· Customer care skills - ability to listen to and understand the customers' need
· Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.  

What's in it for you  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

In this role, we offer benefits that help support your unique lifestyle:  

- Full-time 39 hours/week permanent contract: Monday to Thursday from 08:00 to 16:00; Friday from 8:00 to 15:00 plus 2 weeks of paid training included
- Salary 20.973,22 euros gross/year + up to 3.600 euros gross/year in bonus
- Friendly office location in Benalmadena
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, language classes and specialized courses

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
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