Customer Service Representative for the German Market (Substitution)

Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

What’s your Mission? 

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently. 

• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. 

• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. 

• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions. 

• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships. 

What we look for:

• Excellent Communication: Fluent in German with exceptional grammar and spelling.  
• Strong English Proficiency: Fluency in both written and spoken English. 
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. 
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. 
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively. 

Your Benefits Package: 

• Start Date: ASAP
• Contract: Temporary
• Hours: 39h/week
• Work Schedule: Monday to Friday from 9:00 am to 6:00 pm
• Salary: €18,095 gross per year
• Holidays: 24 calendar holidays / 2 accrued days per month
• Work Model: Hybrid (6 days per month at the office)
• Training: 2 weeks of office based training, from Monday to Friday - 9:00 am to 6:00 pm
• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Well-being Support: Confidential counselling and resources. 
• Perks & Discounts: Exclusive offers and rewards. 
• Health Benefits: Discounted health insurance. 
• Skill Development: LinkedIn learning and certifications. 
• Referral Program: Bring a friend and get a referral bonus. 

Let's chat about your future at CPM International!