Customer Service Representative - German Markets

Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! NETENDERS is currently seeking a highly motivated Customer Service Representative fluent/native in GERMAN  to join our dynamic team. 

If you thrive in diverse cultural environments and are seeking an exciting opportunity for professional growth, this position is perfect for you. Join our pioneering and rapidly growing international company, the worldwide marketplace leader in Wholesale Blank Apparel.

Your area of focus:

• Provide good service through the online platform via email, social networks, and phone.


• Advise customers on the sales process and products.


• Manage logistical and delivery issues.


• Provide an after-sales service.


• Be the voice of our customer and escalade their feedback.


• Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as google, facebook and trustpilot).

To excel in this role, you should have:

• Extensive experience in Customer Service over the phone & mail.


• Excellent communication and interpersonal skills.


• Perfect writing & oral skills in German. Another European language would be a plus (language tests will be realised).


• Ability to handle high volume emails communication and incoming calls.


• Confidence on the phone and sales orientated.

What's in there for you:

• 💰 Competitive salary
  


• 💼 Flexible start and finish times


• 🌴 23 holiday days per calendar year


• 🍽️ Ticket restaurant for your daily meal


• 🩺 Health insurance


• 🏋️‍♀️Exclusive access to our gym access program for employees


• 🏡 Home office 16 days per quarter


• 🍩 Brunch every Friday!


• 🍻 Quarterly team buildings/ afterwork


• 🏢 Nice office in the center of Barcelona
  


• 🐶 Pet friendly office

If you are dynamic, creative, passionate, hardworking, and want to join a company in full expansion, send us your application.

We are waiting for you!